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Frequently asked questions
We have answered your frequently asked questions.
Please check before contacting us.
I can't reset my password
If you are unable to reset your password or do not receive a reset email, please try creating a new account with the same email address. If you are still unable to reset your password, please contact us using the inquiry form.
I forgot my ID (email address)
If you have forgotten the email address you registered, we cannot tell you the email address you used, due to privacy concerns. We apologize for the inconvenience, but please register again.
Forgot your password?
There is a link to reset your password on the login screen. Please enter your email address and reset your password using the link.
I haven't received a confirmation email
A confirmation email will be automatically sent to the email address you registered. If you do not receive the email, it may be because the email address you registered is incorrect, you have set your email to be blocked, or the email is in your spam folder, so please check again.
I want to cancel my membership
If you wish to cancel your membership, please contact us via the inquiry page. You will need to verify your identity to cancel your membership.